How long will it take to receive my order?

It usually takes 5 to 7 working days (for larger parcels 7 to 12 working days) from processing to receive your order. We do our best to deliver quickly.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

How do I return a product?

After receiving your order, you have 30 days to inform us at contact@luminosia.co of your wish to return one or more items.Please note that returned items must be in perfect condition and in their original packaging.

Can I cancel or change my order?

If the item(s) in the order have already been dispatched, it is not possible to cancel the order. You will have to take delivery of the product and return it to the sender at your own expense, or simply refuse delivery.

The item I received is broken/defective?

Despite our careful selection of reputable carriers, your package may arrive damaged.Please contact us at contact@luminosia.co with the following details:- Your order number- A precise description of your problem- Photos or videos