At Luminosia, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you can request a refund under the following conditions:
Return policy :
- You have 30 days from receipt of your order to request a refund.
- Returned items must be in their original condition, unused and accompanied by their original packaging.
Return procedure :
1. Contact our customer service department at the following e-mail address: contact@luminosia.co to inform them of your refund request.
2. Carefully pack the items you wish to return and send them to the address we will give you.
3. Once we have received and inspected the returned items, we will proceed with the refund.
Refunds:
- Refunds will be made according to the original method of payment used at the time of purchase.
- Initial delivery charges are non-refundable, except in the event of a defect or error on our part.
- Return shipping costs are the responsibility of the customer.
-Sale items are not eligible for refunds.
-To initiate a return, the package must first be received by the customer, who should then contact us for the return procedure.
-No returns will be accepted without our prior agreement.
Exceptions:
- Personalized or custom-made items are not eligible for return or refund, except in the case of manufacturing defect or error on our part.
- Partial refunds may be offered in certain circumstances, at our sole discretion.
Contact:
If you have any questions about our refund policy, please contact us at: contact@luminosia.co
This refund policy is effective as of the date of publication and may be amended from time to time. We encourage you to consult it regularly to stay informed of any changes.
